Imagine of an office that rely too much on paper documentation. From client files to transaction processing, the whole endeavor can be inevitably tedious if not totally inefficient. Modern-day office work has been greatly simplified with the use of computers, software applications, and digital networks.
Real-time communication
It is now possible for various office branches to communicate in real time and almost instantaneously despite of the geographical distances that may separate them. Thus, a branch office in Tokyo can send paperless sales invoices to the headquarters located in New York City. Collecting, recording, analyzing, retrieving and presenting have also been made very convenient.
Using SharePoint technology makes business operations more efficient and cost-effective. This is both from the point of view of the business and from the point of view of clients. A lot of operational procedures can be made streamlined and simplified, thereby increasing productivity. Customer service can also be greatly improved in the process.
Cross-platform system
Large corporations typically have various office branches and departments that need to communicate effectively among themselves and with the end users or clients. The communication needs are usually varied, complex and multifaceted. Communication could include voice, communication, video conferencing, fax, emails, and interactive database.
The various software and hardware platform and formats sometimes make it difficult to transmit data with accuracy. For example, a mechanical blueprint from the engineering department may need to be transmitted to other departments for editing and evaluation. It would be difficult to do so if there are no cross-platform software systems that can manage various types of data, especially graphical data.
Synchronized collaboration
If a company is always swamped by deadlines, it would be very inefficient if various types of data cannot be shared effectively to the persons concerned. Synchronizing various access points with the central databank would make it easier to update and avoid work duplications. However, proper security clearance and accessibility hierarchy should also be implemented. A backup system must also be installed prevent total loss of data.
Collaborative work does not necessarily mean equal access to the same databank or computer system. Work must still be compartmentalized and sensitive data must be secured. As a project becomes more complex in nature, collaborative system must be customized to appropriately address the needs. Oftentimes, there it is necessary to translate data from one format to another for them to be accessible.
Various types of businesses have specific operational challenges. These may change over time or from project to project. The routine operations are usually stable and may not need highly customized collaborative systems. For example, customer hotlines generally need reliable call routers and access to technical support.
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